Privacy Policy

At Mas del Vilà, we respect your privacy and are committed to protecting your personal data. This Privacy Policy clearly explains what data we may collect through www.masdelvila.com, why we use it and what rights you have regarding your personal data.

1. Data Controller

The controller responsible for processing your personal data is:

NORAU 1990, S.L.
Tax ID (CIF): B-55578165
Carretera de Riudoms, s/n
43391 Vinyols i els Arcs (Tarragona), Spain
Email: info@masdelvila.com

2. What personal data do we process?

Depending on how you use our online store, we may process data such as:

• First and last name.
• Postal address and delivery details.
• Email address and telephone number.
• Information required to manage and invoice orders.
• Information voluntarily provided through the contact form.
• Information relating to purchases and order history.
• Technical and browsing data obtained through cookies or similar technologies, where applicable.

Mas del Vilà does not store the complete bank card details used to make payments through the available payment gateways.

3. What do we use your data for?

We may process personal data for the following purposes:

• Managing customer registration and accounts.
• Managing, preparing, invoicing and delivering orders.
• Managing payments and any refunds.
• Responding to enquiries, incidents or requests received through the contact form or by email.
• Providing customer service.
• Complying with our legal, tax and accounting obligations.
• Sending marketing communications or newsletters when the user has given the appropriate consent.
• Analysing, where applicable and in accordance with the user's cookie preferences, the use of the website in order to improve its operation and browsing experience.

4. What is the legal basis for processing your data?

The legal basis depends on the purpose for which the data is processed:

• Order, payment and delivery management: performance of the sales contract with the customer.
• Enquiries and customer service: responding to the user's request and, depending on the circumstances, taking pre-contractual measures or our legitimate interest in assisting our customers.
• Tax, accounting or legal obligations: compliance with a legal obligation.
• Newsletter and marketing communications: the user's consent, where required.
• Analytics or similar cookies: the user's consent where legally required.

5. How long do we keep your data?

Personal data will be retained for as long as necessary to fulfil the purpose for which it was collected and, subsequently, for the periods required to comply with applicable legal obligations.

Data used for marketing communications will be retained until the user withdraws their consent or asks to stop receiving such communications.

6. Who may we share your data with?

We do not sell or trade our customers' personal data.

In order to properly operate our online store, it may be necessary to provide certain data to service providers, solely to the extent necessary for them to perform their services.

These may include, among others:

• Delivery companies, such as NACEX and Correos, to deliver orders.
• Payment service providers, such as Revolut and PayPal.
• Banking institutions when payment is made by bank transfer.
• Technology, web hosting, maintenance and other service providers required for the operation of the online store.
• Public authorities where required by law.

These third parties will only receive the data necessary to provide the relevant service and will process it in accordance with applicable data protection legislation.

7. Google services and browsing data

This website may use measurement and analytics services, such as Google Analytics, to obtain statistical information about how the website is used.

Where these services require the user's consent, they will only be used in accordance with the cookie preferences selected by the user.

More detailed information about these technologies is available in our Cookie Policy.

8. International data transfers

Some of the technology providers we use may process data outside the European Economic Area. Where this occurs, we will seek to ensure that the processing is subject to the safeguards required by European data protection legislation.

9. What are your rights?

Where applicable, you may exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability.

You may also withdraw any consent you have given at any time, without affecting the lawfulness of processing carried out before its withdrawal.

To exercise these rights, you can contact us at: info@masdelvila.com.

Your request should contain the information necessary to identify the applicant and the right they wish to exercise. Where necessary to verify your identity, we may request additional information.

If you believe that the processing of your personal data does not comply with applicable legislation, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).

10. Data security

Mas del Vilà applies appropriate technical and organisational measures designed to protect personal data against loss, alteration, unauthorised access or any other improper processing.

11. Changes to this Privacy Policy

We may update this Privacy Policy when necessary to reflect regulatory or technical changes or changes to the services we provide.

The version currently in force will always be the version published on this page.